Privacy Policy

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At The Lazy Lobster, we are committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a booking with us.

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1. Who We Are

Business name: The Lazy Lobster
Location: Hastings, East Sussex, United Kingdom
Website: https://www.thelazylobster.net/

Contact email: thelazylobster111@gmail.com

For the purposes of UK data protection law, The Lazy Lobster is the data controller of your personal information.

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2. What Information We Collect

We may collect and process the following information:

Personal information

• Name

• Email address

• Phone number

• Booking details

• Payment confirmation details (payments are processed securely by third-party providers)

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Technical information

• IP address

• Device type and browser

• Pages visited on our website

• Referral source (e.g. Instagram, TikTok)

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3. How We Collect Your Information

We collect information when you:

• Make a booking or enquiry through our website

• Contact us by email or form

• Subscribe to updates or availability notifications

• Browse our website (via cookies and analytics tools)

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4. How We Use Your Information

We use your personal data to:

• Process bookings and enquiries

• Communicate with you about your stay

• Send booking confirmations and important updates

• Improve our website and user experience

• Monitor website performance and traffic

• Comply with legal and regulatory requirements

We do not sell or rent your personal data to third parties.

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5. Payments

All payments are processed securely through trusted third-party payment providers (such as Wix Payments, Stripe, or PayPal).
We do not store or have access to your full payment card details.

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6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyse website traffic

• Understand how visitors interact with our site

• Support marketing and retargeting campaigns

This may include tools such as:

• Google Analytics

• Meta (Facebook & Instagram) Pixel

• TikTok Pixel

You can manage or disable cookies through your browser settings.
A cookie consent banner is displayed when you first visit our website.

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7. Who We Share Your Data With

We may share your data with:

• Website and booking service providers (e.g. Wix)

• Payment processors

• Analytics and marketing platforms

All third parties are required to handle your data securely and in line with data protection regulations.

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8. How Long We Keep Your Data

We only keep personal data for as long as necessary to:

• Fulfil bookings

• Meet legal and accounting requirements

• Resolve disputes or enquiries

When data is no longer needed, it is securely deleted.

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9. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate data

• Request deletion of your data

• Object to certain uses of your data

• Withdraw consent where applicable

To exercise any of these rights, please contact us using the details above.

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10. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

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11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

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12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: thelazylobster111@gmail.com